The genesis of GoCrew was to improve communication. The Latin root of doctor, docere, means “to teach,” and, after diagnosis, the most important thing physicians can do is educate patients and families around their diagnoses and associated treatment plans.
One often overlooked area of patient care is supporting patients as they leave the clinic. Studies have shown that 45-50% of patients or their caregivers don’t read or understand much of the complicated written post-care instructions they’re handed. These paper instructions have become more of a legal document than the educational tool they’re meant to be.
As practicing Emergency Medicine physicians, we routinely see patients return to expensive emergency care because they simply did not understand their post-care instructions. Delivering the highest quality of care requires us to provide care for our patients and to educate them as well. Imagine going through the steps required to provide an accurate and thoughtful diagnosis, only to send the patient home with little information and education about how they can stay healthy moving forward? Not only is this frustrating for you as a provider, but the impact on the patient can go beyond frustration to lack of trust.
This is one of the many reasons we launched GoCrew Health. Our team is innovating patient-provider communication by giving patients the ability to send and receive post-care instructions on their cellphones in a personal, HIPAA-compliant way.
Imagine your patients stepping out of your office with a phone notification to check their chat history. Before they’re out of your parking lot, they’ve received a video message with their personalized post-care instructions. No physical paperwork. Just a video message they can reference at any time. They can also ask a family member to watch the video to help understand and implement treatment.
Of course, every patient is different. A standardized post-care video message may work for one patient, but a customized post-care video accompanied with written instructions would be more beneficial for another. With GoCrew, providers also have options to customize their approach to care. Providers can:
- Record a quick video directly after a telehealth session to send to a patient in seconds.
- Create standard videos for the most common procedures to send at the end of face-to-face or telehealth visits.
- Upload documents for patients to read or print.
GoCrew combines the best of technological advances with direct communication. Unread or misunderstood post-care instructions cause huge issues in medicine every single day. We’re addressing this missing piece of clinical practice by meeting patients where they are and seamlessly delivering the information they need. The result? Personalized patient-provider experiences and increased care adherence.
The future of healthcare is mobile-first for better communication and education. We’re excited to be leading the way.