Last Updated: September 2021
PLEASE READ THESE TERMS CAREFULLY
Who we are:
GoCrew, Inc. (collectively, “GoCrew”, “we”, or “us”) is a technology platform (“Platform”) that enables visitors, users, and others to identify, engage with and receive health care services from Health Care Providers through the GoCrew website located at GoCrew.com and other websites (“Website”) or our mobile application (“Application”), both controlled by GoCrew or one of its affiliates (collectively “Site”). GoCrew is NOT a healthcare provider, but rather has entered into an agreement with each subscribing Health Care Provider to provide certain services.
Health Care Providers are independent licensed, accredited, or certified health care professionals or practices, which may include medical doctor, physician assistant, nurse practitioner, nurse or other such professionals as determined by GoCrew. Each subscribing Health Care Provider has entered into a contractual arrangement with GoCrew to receive certain services, including being listed as a provider on the Site and being granted access to the Platform to provide telehealth services to patients who enter into the Terms of Service.
What information do we collect and how?
We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, date of birth, email address, health information, health plan information, legal status, and credit card number (together, “Collected Information”). Any health information about you will be collected in the course of your receipt of services from subscribing Providers who provide health care services via the Site. Our use of such health information is governed by our Notice of Privacy Practices and the Health Care Provider’s NPP. In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online content, materials, and services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.
Technologies such as cookies or similar technologies are used by us and/or our marketing and analytics partners. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by our partners on an individual as well as aggregated basis.
The Site includes links to other Web sites whose privacy practices may differ from those of GoCrew. If you submit personal information (including any health information) to any of those sites, for example, an authorized partner, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies or privacy practices of third parties, including our partners, and you are subject to the privacy policies and privacy practices of those third parties where applicable.
When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements and/or policies.
The Site may offer publicly accessible blogs, community forums, customer ratings, and or other testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
How will we use the information you provide us?
In addition to the uses described above or in our Terms of Service, we may use the information that we collect from or about you to analyze and improve the content, materials, and services that we make available on the Site, to notify you of changes made to the Site, to evaluate user needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. If you contact us for support or assistance, we may use information about you or your system that you provide or that we collect for purposes such as verifying whether your system meets the minimum requirements needed to use the Site and our various services. We will retain your information for as long as your account is active or as required by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We intend to store Collected Information in the United States.
If you wish to subscribe to our promotional emails, we will use your name and email address to send them to you. Out of respect for your privacy, you may choose to stop receiving our promotional emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.
With whom do we share the information we collect?
We may share Collected Information with authorized agents in order to provide services to you, and for other lawful business reasons. If all or part of GoCrew is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction. You will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. In certain situations, GoCrew may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information, such as bankruptcy proceedings. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms of Service, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.
What choices do you have?
When corresponding with GoCrew or our representatives, or when making a request for information or otherwise interacting with us or others through the Site, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personally identifiable information, but without it, we may not be able to provide you with the services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.
Upon request, GoCrew will provide you with information about whether we hold any of your personal information. You may correct, update, amend your personally identifiable information (“PII”), delete inaccuracies, or deactivate your web-accessible account by emailing us or calling us at support@myGoCrew.com. We will respond to your request within a reasonable timeframe.
How Do We Protect Information Collected About You?
Your California Privacy Rights. California Residents have special protections under state law regarding the access and use of personal information. See CA Civil Code Sec. 1798.80-1978.84. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident, you may request this information once per calendar year by writing to us at the address below.
Any questions? Please contact us at:
GoCrew, Inc. 3323 SW Cascade Terrace, Portland, OR 97205
We will respond to your inquiry within thirty (30) days.
Our commitment to your privacy
BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, AND YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE APPLICABLE TO YOU.