I just downloaded the app. How do I create an account? To create an account, follow the instructions on the app. Once complete, the app will send you a text to validate the account. Complete the account set-up by choosing your healthcare provider and adding dependents if needed. 

How can I find my provider? To find your provider, touch the “My provider” button under Settings. You can then search for your provider by name or by practice name. Select the provider and touch “Update.” 

How can my provider sign-up for the app? Your provider can sign-up for GoCrew by contacting us at sales@gocrewhealth.com 

Can I still call my provider? Yes. But it may be easier to use the chat function to contact your provider to get a prompt response. 

How can I connect with my child’s provider? Once you have set up your account, touch the “My providers” button under Settings. You can then search for your provider by name or by practice name. Select the provider and touch “Update.” 

Can I make an appointment through the app? You can make an appointment with your provider by choosing the “Chat with the clinic” button and requesting an appointment. 

What happens when I chat with the practice? When you chat with a practice you are immediately connected to the triage team or directly with your provider, depending on how large the practice. If you contact them during normal business hours you can expect a response within just a few moments.  

How do I start a telehealth session? Once you are logged into the app, choose “Start a telehealth visit” from the home screen. Your provider and their care team will let you know the wait time for a visit. The provider will begin the telehealth visit from their device.  

Do I need to be on camera during a telehealth session? Yes, it is important that you have your camera on during a telehealth visit.  

Can I send my provider images during my telehealth session? Yes. Simply click the camera icon and add a picture from your gallery or take a photo in real-time to send. 

Can I turn off push notifications? Yes. On your phone, go to settings, then notifications, find the GoCrew app and turn off notifications. 

How long will my chat history be available? If you have the app, your chat history will be available for review. 

Can I download my post-care instructions? You will not be able to download your post-care instructions. However, by selecting the “heart” icon in the corner of the instructions you can save the instructions to your favorites and have easy access to them through the app any time you need.  

How do my patients connect with my practice using GoCrew? Your patients can connect with your practice by simply downloading the app and creating an account. Once the account is verified, they can simply search for your practice, add you as their provider, and immediately start a chat or telehealth visit. 
How can my patients chat with my practice? Your patients can chat with your practice by opening their app and choosing “Chat with the clinic” from their home screen.  
How do I start a telehealth visit? To start a telehealth visit, choose the patient you wish to visit from your dashboard. Then choose “Start a telehealth visit” from the list of actions. 

Do I need to be on camera during a telehealth session? Yes, it is important to be on camera during telehealth sessions.  

Can I send my patient images during my telehealth session? Yes, simply attach an image or file and send it to the patient in real-time. Or you can follow up with images and post-care instructions after the telehealth visit is complete. Images need to be uploaded to your GoCrew storage location under “Settings” 

Can my patients make follow-up appointments through the app? Yes, patients can simply chat with you or the triage team to set up a follow-up appointment. 

How can I send post-care instructions? Following the telehealth visit, simply record your post-care instructions and send the video. Or, you can share pre-made videos or file attachments that include post-care instructions at any time. Please make sure that you use MP4 format and not .MOV files. 
 
How long will post-care instructions be available? Post-care instructions will be available to patients for as long as they have the GoCrew account. 

Are there functionality differences between the desktop and the mobile app? The desktop application is better suited to setting up and managing a large practice. You can update practice locations, add your logo and colors, and add providers from your desktop computer. The mobile app is great for single practitioners and providers to use when connecting with patients. 

Which app should I log into for the first time, the desktop version, or the mobile app? The first time you log in, please use the desktop version. After that, you can use either the desktop or the mobile app.